Frequently Asked Questions

Are there any up front costs?
NO. IAM Billing Requires 0 up front costs. There is no software to maintain or obtain. Net setup fees. Just a signed contract is required.

How long is the enrollment process to bill claims with your billing service electronically?
The enrollment process can start as soon as you sign the contract for commercial carriers. For state and city carriers it can take from 2-4 weeks from the time the insurance carriers receive your signed application that we provide for you.

How do we get the necessary superbills to your office and how often?
We first analyze your superbill for correct procedure and diagnosis codes FREE. We provide a pick up service to your office to retrieve the superbills. An express carrier that we pay for can also provide this pick up service. You will give us the amount of days we pick up per week according to your patient load. Your superbills can also be faxed to a HIPAA compliant fax machine. You can also email us your superbills with a HIPAA compliant format.

How do you handle appeals and denials for insurance carriers?
We go through the appeal process for every insurance carrier and state and city carriers. As the appeal process is different for every carrier. Erroneous denials are appealed with documentation. Valid denials are given to you for your approval before we can write them off.

How do you handle non-payments from patients?
We send your patients 3 bills, we follow up with a phone call, then a precollection letter and finally we give you a list of patients for you to approve before we send them to collection.

Do you help us with credentialing with managed care carriers and or/ state and city carriers?
We will need a list of all your participating managed care carriers with your provider numbers for each one. For FREE we verify each carrier to make sure that your provider number is linked to you as a participating provider and check the place of service and correspondence addresses to make sure they are accurate. If they have you as nonparticipating we will help you with the credentialing applications. We will also help you with renegotiation of your managed care contracts.